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Rates & Payments

Support during COVID-19

We understand that recent years have been challenging for many. If you have been impacted by the COVID-19 pandemic and need extra support in paying your rates, there are a few options available.

Payment plans

If you have been financially impacted by COVID-19 and are unable to pay your rates by the due date, please contact our Revenue team on (03) 5671 2211 to make a payment arrangement.

Financial Hardship

If Bass Coast is your principle place of residence and you are experiencing financial hardship, our Financial Hardship Policy outlines how you may be eligible for support to pay your rates.

To discuss your eligibility contact our Revenue team on (03) 5671 2211.

Make a payment for:

You can also use the credit card authority form below to make a payment

The rates revenue we collect is used to provide facilities for the enjoyment and safety of the whole community. For information on the current budget, including services and new initiatives, visit the Budget section of our website.

Paying your Rates

When do you pay your rates?

Annual rate notices are sent to ratepayers in July/August each year.

Rates and charges can be paid by:

  1. A lump sum paid on or before 15 February 2022
  2. Four instalments paid on or before the following dates:
    • 30 September 2021
    • 30 November 2021
    • 28 February 2022
    • 31 May 2022

PLEASE NOTE: If you choose to pay your rates via instalments, you must ensure the first instalment is paid in full by the due date (30 September 2021) to receive reminder notices.

How can you pay your rates?

Credit card

You can pay your rates by credit card 24 hours a day by calling 1300 300 408 or via our secure payment service with National Australia Bank. You will need to quote the reference number shown on your rate notice and have your credit card with you.


Payments can be made directly from your cheque, savings or credit card account using BPAY. Please contact your bank if you are unsure whether you have BPAY set up on your account.


Cheques should be made payable to 'Bass Coast Shire Council'. Detach the payment slip on the bottom of your rates notice and send to Bass Coast Shire Council, PO Box 118, WONTHAGGI, 3995. If you need a receipt, please ask for one when you send your payment.

In person

Payment can be made at any of Council’s Customer Service Centres by cash, cheque, credit card or EFTPOS. You can also pay your rates in person at any Australia Post Office, by telephone on 13 18 16 or on the POSTbillpay website.

For more information call our Rates team on 1300 BCOAST (226 278).

How are my rates calculated?

General rates are calculated by multiplying the valuation of your property by the rate in the dollar that applies to your property.

Details of your property's valuation are displayed on your rate notice.

For more information on how rates are calculated, please download the brochure below, visit the Local Government Victoria website or contact our Revenue office.

Payment arrangements

If you are unable to pay your Council rates and charges by the due date, you can apply to have a suitable payment arrangement put in place.

For more information, please contact the Revenue Services team on 1300 226 278.

Electronic Payments - eNotices

Your rates notice can now be sent electronically via eNotices. This allows all your rate notices to be sent straight to your nominated email address.

Sign up to eNotices today via, for more information, please contact our Revenue Services Team.

Rate Notice Reprints

From 1 July 2019, Council will be charging for a rate notice reprint.

The cost will be $10.20 for the current years rate notice and $15.30 for any previous years rate notices.

In order to avoid these fees, we encourage all ratepayers to sign up for eNotices where you will be able to view the current rate notice and notices dating back to the 2015/2016 financial year. (Please note - this is as long as the name on the account has not changed during this time.)

Advising of Change of Address or Name

It is the ratepayer’s responsibility to notify us in writing of any change to a postal address or name on your account.

It's important that we're able to contact all of our ratepayers to ensure that you receive all future correspondence.

You can update your mailing address or lodge your new name details with us via email, mail or by completing a change of name/address form at one of our service centres.

A change of name requires supporting documentation to validate the update.

If you would like to update your postal address or name on your account, please download and complete one of the following forms:

Pension Concession Rebates

Eligible ratepayers can receive up to $297.00 off their annual rates bill for the 2021/22 financial year.

This includes a $247.00 State Government rebate, plus an additional $50.00 rebate off their Fire Services Property Levy.

The rebate can only be applied to the ratepayer’s principal place of residence.

Ratepayers are eligible for the rate rebate if they hold a:

  • Pensioner Concession Card issued by Centrelink or Department of Veterans Affairs
  • Department of Veterans Affairs Gold Card – War Widow (WW) or Totally & Permanently Incapacitated (TPI)

PLEASE NOTE: Ratepayers who are holders of health care cards do not qualify for the rebate.

To receive this rebate, the name and address on your concession card must be exactly the same as the name and address shown on the Rate Notice for your principal place of residence.

If you'd like to apply for a rebate on your rates, please download and complete the Municipal rates concession application form found at Department Health & Human Services website.

Garbage Services Levy

All properties that are eligible to receive a kerbside waste collection service have a garbage service charge included on their rates notice.

The standard charge for three bins (240L Organics, 240L Recycling and 120L Landfill) is $500.92. You can upgrade to a 240L Landfill bin for a fee of $59.20, altering the yearly total to be $560.12. Visit our kerbside bin collection page for more information.

Fire Services Property Levy

From 1 July 2013, the Fire Services Property Levy was removed from insurance premiums and replaced with a property-based levy collected with Council rates.

The levy is used to fund the Metropolitan Fire and Emergency Services Board and the Country Fire Authority.

Council has no role in the setting of this levy and does not receive any revenue collected as a result of the levy.

Farmers with multiple properties that operate as a single enterprise will pay the fixed charge only once.

Click here to see the Single Farm Enterprise Exemption - Application Form.

For more information, please visit Fire Services Levy Websiteor contact the State Revenue Office on 13 21 61.

Rural Land Management Program

This Program encourages better land management by providing incentives for landholders.

You will find more information and how to apply on the Rural Land Management Program page.

Land Information Certificates

A Land Information Certificate provides information about valuations of the property, the amount of rates charged and arrears or interest if applicable. The Certificate is required so that the correct settlement can be made.

The current cost of a Land Information Certificate is $27.40 (turnaround time within 7 days).

You can also ask for a fast-tracked service which has a fee of $71.40, for a turnaround time of 24 hours.

To get started, download and complete the application form below and submit by emailing to

Property Valuations

From 1 July 2018, the State Government appointed the Valuer General Victoria to perform revaluations on all properties in Victoria annually. Qualified valuers contracted to the Valuer General Victoria provide Council with valuations for all properties within the Council’s area.

Valuers assess a Capital Improved Value (CIV) for each property. This takes into account the total market value of the land, (Site value) plus buildings and other improvements.

When working out the value of your property, valuers will analyse property sales and rents and look at the type of property and its features. Information on properties is compiled through inspections, building and planning permits and other public sources.

Property changes throughout a year, such as construction of a new dwelling, land being subdivided or a change in property classification will generate a reassessment of a property’s value (CIV) and a subsequent adjustment to the rates charged.

Objections to Valuations

If you disagree with the assessment of your property's value, you may lodge a objection with Council. Council will then refer your objection to the Valuer General. The Valuer General’s representative will then handle the matter directly with you.

Objections can be lodged online or on the prescribed form, within two months of you receiving your rates notice.

Property valuations are based on the sale prices and rental returns of similar properties. To successfully argue that a valuation is too high, you will need to demonstrate by sales and rents of comparable properties, that the valuation should be lower.

Prior to submitting an objection, we encourage you to contact us first to discuss your views and concerns.

Rate Cap

Council has complied with the Victorian Governments rate cap of 1.5% for the 2021/2022 financial year. The rate cap applies to the Councils total rate revenue and not individual properties. In many cases, individual rate bills may increase or decrease by more (or less) than the capped rise amount. This may happen because:

  • The value of the property has increased or decreased in relation to the value of other properties in the Council.
  • Other charges and levies that are not subject to the cap, such as the waste charge, has risen. The capped increases apply to the general rates only.

For more information regarding the rate capping, please visit

Rate in the dollar for the 2021/2022 financial year

Vacant Land – 0.0042883

Residential Developed – 0.0028589

Commercial – 0.0028589

Industrial – 0.0028589

Farm – 0.0022871

Infringement Review

If you've received an infringement and you'd like it reviewed, please complete and send in the application form below via: