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Rates

The rates revenue we collect is used for the purpose of managing and maintaining the Shire’s infrastructure network and community assets, providing necessary community services and facilities and improving residential amenity. This includes local roads, Council facilities and open spaces such as parks and gardens. Visit the Budget section of our website for an overview of what is in our current Budget.

Make a payment for:

Other ways to pay

eNotices Direct Debit

Ratepayers who are signed up to eNotices will get an option to set up a direct debit for the current financial year’s rates if they choose. The direct debit option is to pay in instalments or to pay in full. You will receive an SMS reminder prior to each payment being deducted from your nominated account.

Sign up to eNotices today via basscoast.enotices.com.au you will need a copy of your rate notice for the unique eNotice code. If you need assistance with signing up, please contact our Revenue Services Team.

BPAY

Payments can be made directly from your cheque, savings or credit card account using BPAY. Please contact your bank if you are unsure whether you have BPAY set up on your account.

Credit card

You can pay your rates by credit card 24 hours a day by calling 1300 300 408 or via our secure payment service with National Australia Bank. You will need to quote the reference number shown on your rate notice and have your credit card with you.

Mail

Cheques should be made payable to 'Bass Coast Shire Council'. Detach the payment slip on the bottom of your rates notice and send to Bass Coast Shire Council, PO Box 118, Wonthaggi 3995. If you need a receipt, please ask for one when you send your payment.

In person

Payment can be made at any of Council’s Customer Service Centres by cash, cheque, credit card or EFTPOS. You can also pay your rates in person at any Australia Post Office.

Support paying my rates - Financial Hardship

If you need extra support in paying your rates, there are a few options available.

Payment plans

If you are unable to pay your rates by the due date, please contact our Revenue Services Team via our online Rates Payment Enquiry or Payment Arrangement form.

Financial Hardship

If Bass Coast is your principal place of residence and you are experiencing financial hardship, our Financial Hardship Policy outlines how you may be eligible for support to pay your rates.

To discuss your eligibility contact our Revenue Services Team on (03) 5671 2211.

Pension Concessions

Eligible ratepayers can receive up to $303.20 off their annual rates bill for the 2022/23 financial year.

This includes a $253.20 State Government rebate, plus an additional $50.00 rebate off their Fire Services Property Levy.

The rebate can only be applied to the ratepayer’s principal place of residence.

Ratepayers are eligible for the rate rebate if they hold a:

  • Pensioner Concession Card issued by Centrelink or Department of Veterans Affairs
  • Department of Veterans Affairs Gold Card – War Widow (WW) or Totally & Permanently Incapacitated (TPI)

PLEASE NOTE: Ratepayers who are holders of health care cards do not qualify for the rebate.

To receive this rebate, the name and address on your concession card must be exactly the same as the name and address shown on the Rate Notice for your principal place of residence.

If you'd like to apply for a rebate on your rates, please download and complete the Municipal rates concession application form found at Department Health & Human Services website. The completed form can returned to us via email at rates@basscoast.vic.gov.au or by post to PO Box 118, Wonthaggi 3995.

Advising of Change of Address or Name

If you have had a change of name or postal address, you must notify us.

It's important that we're able to contact all of our ratepayers to ensure that you receive all future correspondence.

To update your mailing address and/or update the name on your account, please complete the Change of Name, Address or Contact Details form. You will need to provide official documentation to support your name change (e.g. change of name certificate, birth certificate, marriage certificate).

When are rates due?

Annual rate notices are sent to ratepayers in July/August each year.

Rates and charges can be paid by:

  • A lump sum paid on or before 15 February each year

OR

  • Four instalments paid on or before the following dates:
    • 30 September
    • 30 November
    • 28 February
    • 31 May

PLEASE NOTE: If you choose to pay your rates via instalments, you must ensure the first instalment is paid in full by the due date (30 September) to receive reminder notices.

How are my rates calculated?

How are my rates calculated?

For more information on how rates are calculated, please visit the Local Government Victoria website.

Property Valuations

From 1 July 2018, the State Government appointed the Valuer General Victoria to perform revaluations on all properties in Victoria annually. Qualified valuers contracted to the Valuer General Victoria provide Council with valuations for all properties within the Council’s area.

Valuers assess a Capital Improved Value (CIV) for each property. This takes into account the total market value of the land, (Site value) plus buildings and other improvements.

When working out the value of your property, valuers will analyse property sales and rents and look at the type of property and its features. Information on properties is compiled through inspections, building and planning permits and other public sources.

Property changes throughout a year, such as construction of a new dwelling, land being subdivided or a change in property classification will generate a reassessment of a property’s value (CIV) and you will receive a supplementary rates notice.

Objections to Valuations

If you disagree with the assessment of your property's value, you may lodge an objection within two months of you receiving your rates notice. Objections can be lodged online or by using the forms available to download from the State Government's website. The Valuer General’s representative will then handle the matter directly with you.

Property valuations are based on the sale prices and rental returns of similar properties. To successfully argue that a valuation is too high, you will need to demonstrate by sales and rents of comparable properties, that the valuation should be lower.

Prior to submitting an objection, we encourage you to contact us first to discuss your views and concerns.

Rate in the dollar for the 2022/23 financial year

  • Vacant Land – 0.0031452
  • Residential Developed – 0.0020968
  • Commercial – 0.0020968
  • Industrial – 0.0020968
  • Farm – 0.0016774

Garbage Services Levy

All properties that are eligible to receive a kerbside waste collection service have a garbage service charge included on their rates notice.

The standard charge for three bins (240L Organics, 240L Recycling and 120L Landfill) is $492.08. You can upgrade to a 240L Landfill bin for a fee of $98.41, altering the yearly total to be $590.49. Visit our kerbside bin collection page for more information.

Fire Services Property Levy

From 1 July 2013, the Fire Services Property Levy was removed from insurance premiums and replaced with a property-based levy collected with Council rates.

The levy is used to fund the Metropolitan Fire and Emergency Services Board and the Country Fire Authority.

We have no role in the setting of this levy and does not receive any revenue collected as a result of the levy. The full amount collected is transferred to the State Revenue Office.

Farmers with multiple properties that operate as a single enterprise will pay the fixed charge only once.

Click here to see the Single Farm Enterprise Exemption - Application Form.

For more information, please visit Fire Services Levy Website or contact the State Revenue Office on 13 21 61.

Rate Cap

We have complied with the Victorian Governments rate cap of 1.75% for the 2022/23 financial year. The rate cap applies to the council's total rate revenue and not individual properties. In many cases, individual rate bills may increase or decrease by more (or less) than the capped rise amount. This may happen because:

  • The value of the property has increased or decreased in relation to the value of other properties in the Council.
  • Other charges and levies that are not subject to the cap, such as the waste charge, has risen. The capped increases apply to the general rates only.

For more information regarding the rate capping, please visit the State Government's website.

Rates Overpayment

If you would like your overpayment refunded this can be arranged via EFT. Simply contact our Revenue Services Team with details of your overpayment. This service attracts as $20 refund fee. Ratepayers who are in receipt of a pension concession on their rates will not have to pay the fee.

Rate Notice Reprints

The cost is $11.00 for the current year's rate notice and $16.00 for any previous year's rate notices.

In order to avoid these fees, we encourage all ratepayers to sign up for eNotices where you will be able to view the current rate notice and notices dating back to the 2015/2016 financial year. Please note - this is as long as the name on the account has not changed during this time.

Land Information Certificates

A Land Information Certificate provides information about valuations of the property, the amount of rates charged and arrears or interest if applicable. The Certificate is required so that the correct settlement can be made.

The current cost of a Land Information Certificate is $27.80 (turnaround time within 7 days).

You can also ask for a fast-tracked service which has a fee of $72.80, for a turnaround time of 24 hours.

To get started, download and complete the application form below and submit by emailing to rates@basscoast.vic.gov.au.

Rural Land Management Program

This Program encourages better land management by providing incentives for landholders.

You will find more information and how to apply on the Rural Land Management Program page.

Frequently Asked Questions

How are properties valued?

The Victorian Valuer-General (VGV) is responsible for making all annual property valuations.

Rating valuations are based on the Capital Improved Value (CIV) for each property. This takes into account the total market value of the land, (site value) plus buildings and other improvements.

CIV Property valuations are based on recent sale prices of similar properties. To successfully argue that a valuation is too high, you will need to demonstrate by referencing recent sales of comparable properties that support a lower valuation. Objections need to be lodged within 2 months of receipt of the rates notice that contains the current valuation. Objections to rating valuations can be done online.

Council has set an average rates increase of 1.75 per cent which is in line with the rate cap that is set by the State Government. The rate cap applies to general Council rates revenue only ($53 million). Waste charges and the Fire Services Property Levy are not subject to the rate cap.

Where do our rates go?

The rates revenue we collect contributes to the maintenance of our infrastructure network and provision of necessary community services and facilities. This includes local roads, Council facilities and open spaces such as parks and gardens.

We provide over 100 services to the community

The 22/23 budget includes:

  • $12.5 million on leisure and recreation facilities
  • $14.4 million for roads and pathways
  • $18.8 million for waste services
  • $12.1 million to upgrade community facilities
  • $5.2 million on Climate Change Actions
Do you offer any assistance for paying rates?

We can help you with various assistance measures, including payment plans.

Residents can also set up direct debit plans with their bank to change the frequency of their payments. Fortnightly may suit you better than quarterly.

Payment plans

If you are unable to pay your rates by the due date, please contact our Revenue Services Team.

Financial Hardship

If Bass Coast is your principal place of residence and you are experiencing financial hardship, our Financial Hardship Policy outlines how you may be eligible for support to pay your rates.

What happens when property prices fall - will rates fall?

Any change to annual valuations from the Victorian Valuer General will be reflected in the calculations for the combined value of all rateable properties. This is then used to determine the rate in the dollar and then applied at an individual level to the market value of your property. If the value of your property has decreased by a greater percentage than others in the municipality then you will pay a smaller percentage of the combined general rates total. They will not universally go down if property prices drop.

Why are my rural rates more expensive than my city rates?

The average rate notice in rural councils is broadly in line with that of urban councils. The rate in the dollar for urban councils however is lower. This is due to property prices in urban councils being significantly higher than those in regional and rural councils.

Have you pulled back on services this year and why?

We have developed an operating and capital works budget that is consistent with the settings in our Long Term Financial Plan and managed this within the State’s 1.75% rate cap. No cuts to services or the scope of existing services are proposed in the budget.