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Rates & Payments

Make a payment for:

You can also use the credit card authority form below to make a payment

The rates revenue we collect is used to provide facilities for the enjoyment and safety of the whole community. For information on the current budget, including services, new initiatives and rate comparisons with other Gippsland Councils, visit the Budget section of our website.

Paying your Rates

When are rates due?

You can pay your rates in a lump sum or by four instalments. If you are paying in a lump sum, your rates and charges are due by 15 February each year. If you pay by instalments, rates are due by the 30 September, 2 December, 28 February and 2 June each year. You will receive a reminder notice before each instalment is due.

How do I pay my rates?

Credit card

You can pay your rates by credit card 24 hours a day by calling 1300 300 408 or via our secure payment service with National Australia Bank. You will need to quote the reference number shown on your rate notice and have your credit card with you.


Payments can be made directly from your cheque, savings or credit card account using BPAY. Please contact your bank if you are unsure whether you have BPAY set up on your account.


Cheques should be made payable to 'Bass Coast Shire Council'. Detach the payment slip on the bottom of your rates notice and send to Bass Coast Shire Council, PO Box 118, WONTHAGGI, 3995. If you need a receipt, please ask for one when you send your payment.

In person

Payment can be made at any of Council’s Customer Service Centres by cash, cheque, credit card or EFTPOS. You can also pay your rates in person at any Australia Post Office, by telephone on 13 18 16 or on the POSTbillpay website.

For more information call our Rates team on 1300 BCOAST (226 278).

Financial Hardship

If you have difficulty paying a Council rate or charge by the due date, you can apply to have a suitable payment arrangement put in place.

We will:

  • Treat all applicants with dignity and in a respectful, non-judgemental way
  • Ensure that the application process is as unobtrusive as possible
  • Treat every application confidentially and make all assessments on a case-by-case basis

For more information contact the Project Officer Finance on 1300 BCOAST (226 278) Monday to Wednesday.

You may also find the website MoneyHelp of some assistance. MoneyHelp is a free telephone financial counselling service for Victorians who are having difficulty paying the rent or mortgage, or have recently lost (or are at risk of losing) their job or a reduction in working hours. MoneyHelp is managed by the Consumer Action Law Centre and the Victorian Government.

Pension Concession Rebates

To be eligible for a pension concession the property must be the ratepayer’s principal place of residence and they must hold a valid concession card. Health Care Cards and unemployment benefits do not qualify for the concession.

For more information about concessions, please visit the Department of Health and Human Services (DHHS) website.

For 2017/2018 eligible pensioners will receive a Victorian Government rebate of 50% off their rates (maximum $223.80), plus an additional $50 rebate off their Fire Services Property Levy.

The following cardholders are eligible for a pension concession rebate:

  • DHHS (Centrelink) Pensioner Concession Card
  • Department Of Veterans' Affairs (DVA) Pensioner Concession Card
  • DVA Gold Repatriation Card - TPI
  • DVA Gold Repatriation Health Card - War Widow

To apply for concession, please complete the Municipal Rates Concession application form - PDF (124kb) and return a signed original to Bass Coast Shire Council, or come into any of our Customer Service Centres in Wonthaggi, Inverloch, Cowes or Grantville for assistance.

Alternatively, if you require a printed copy of the application form, please contact Council on 1300 BCOAST (1300 226 278) or (03) 5671 2211.

If you need more information a Pension Concession Fact Sheet is available or contact Council on the numbers above.

Rural Land Management Program

This Program encourages better land management by providing incentives for landholders.

You will find more information and how to apply on the Rural Land Management Program page.

Advising of Change of Address or Name

It's important that we are able to contact all our ratepayers, particularly those that live outside the Shire. This may mean contacting you in an emergency or sending you important information about your property and what's happening across Bass Coast.

Change of Mailing Address

You can update your new mailing address with us by fax, mail or email. Please download, print, fill in and mail the Change of Address form (PDF 121kb) or email your new details to (please put 'Rates Office' in the subject line).

Change of Name

You can lodge your new name details with us via fax, mail or email. Please ensure you fill in the Change of Name form (PDF 121kb) and return it with relevant supporting documentation. Scanned forms and documents can be sent to (please put 'Rates Office' in the subject line)

Fire Services Property Levy

From 1 July 2013, the Fire Services Property Levy will be removed from insurance premiums and replaced by a property-based levy collected with council rates. This change means all property owners will contribute a fair share to funding our fire services.

How are Victoria’s fire services funded?

Prior to 1 July 2013, the Metropolitan Fire Brigade and Country Fire Authority were funded by a Fire Services Levy that insurance companies applied to building and contents insurance premiums. The amount that policyholders were charged was at the discretion of the insurance companies.

Why is it being changed?

Under the old system, everyone received assistance from the State’s fire services, even though not everyone helped fund them. Also, many people paid more than their fair share. Finding the insurance-based levy unfair and lacking transparency, the Victorian Bushfires Royal Commission recommended replacing it with a property-based levy to make sure all Victorian property owners contribute a fair share.

How much will I contribute?

There will be a fixed charge of $105 for residential properties and $213 for non-residential properties, plus a variable cost based on your property’s capital improved value listed on your rates notice.

Will there be any concessions?

Yes, there will be a $50 concession for eligible pensioners and veterans. Also, farmers with multiple properties that operate as a single enterprise will pay the fixed charge only once.

How else is it fairer?

The change removes the unfair ‘tax on tax’ that saw GST and stamp duty charged on top of the levy. Together with the new concessions, this will save households and businesses approximately $100 million each year.

Where do the funds go?

All funds collected by councils will go to supporting Victoria’s fire services.

Do I still need insurance?

Yes. The Fire Services Property Levy is a levy imposed by government to fund the activities of the fire services. The Levy does not cover people for any claims they may have resulting from a fire. People need to take out appropriate insurance to cover any such claims.

For more information go to