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COVID-19 Community Support

Last updated 28/06/2022

The Bass Coast COVID-19 Community Support page will help guide, support and advocate for our community, through the COVID-19 pandemic. To contact Council please call (03) 5671 2211 or email

COVID-19 Updates including travel related information

Department of Health and Human Services provide regular updates on all COVID-19 restrictions and case numbers, including any for Bass Coast Shire.

They also have a page dedicated to the latest travel and transport requirements so you can make informed choices about travel plans.

COVID-19 Home Safety Plan

There are important actions that you can take to keep yourself, your family and your community safe during this time. The Department of Health and Human Services has released the COVID-19 Home Safety Plan as a great way for you to plan and be prepared for our new COVID normal ways. Take the time to look at the actions you can take to keep us all safe and healthy.

Mental Health & Wellbeing support and resources

It's important to look after our mental health during the COVID-19 pandemic, and normal to feel stressed, anxious and overwhelmed during uncertain times. Sharing how you feel with someone can help. Here are some different ways you can seek support:

  • Contact your local GP and let them know how you're feeling. They will be able to provide you with advice and provide you with an appropriate referral if required.
  • Contact Partners in Wellbeing on 1300 375 330. They offer a free one-on-one confidential service for people 16 years and over who are experiencing feelings of anxiety and being overwhelmed.
  • Beyond Blue offer practical advice and resources. The Beyond Blue Support Service offers short term counselling and referrals by phone and webchat on 1300 224 636. There's also a COVID-19 Beyond Blue web page.
  • Lifeline offer tips, resources and advice as well as crisis and suicide support. You can phone them on 13 11 14 (24 hours / 7 days), Text 0477 13 11 14 (6pm - midnight AEDT, 7 nights), or online chat through their website (7pm - midnight, 7 nights).
  • Anglicare Victoria provide a free and confidential community support service for community members requiring assistance to access support services. Call 1800 966 172 for support and information on the services they provide or see the brochure attached below.
  • Visit the Department of Health and Human Services website for information on what other services are available.
  • Visit the following trusted websites for online resources for managing your health and wellbeing during COVID-19:
    • The Australian Psychological Society has information sheets on a range of topics from managing lockdown fatigue to supporting children with autism in a COVID-19 environment. There is an extensive list of support resources to assist people with specific circumstances.
    • The Australian Parenting Website has a COVID-19 guide outlining tips for supporting children within a COVID-19 environment and helping families cope.
Staying Connected and Supported

Are you an older Australian and find all the information about COVID-19 very confusing?

There is an Older Persons COVID-19 Support line established to offer help and resources. The number to call is 1800 171 866. The support line is open from 8:30am to 6pm (AEST) Monday to Friday.

Information, help and support for Victorians will continue to be available through the coronavirus (COVID-19) hotline on 1800 675 398 – operated by the Australian Red Cross

What to do if there's an emergency during COVID-19

The Department of Health and Human Services provide important guidance on emergency situations during COVID-19, including preparing your property for fires, floods and storms.

Accessing essential supplies, including medicines, when you can't leave your home

Emergency Relief packages

Emergency relief packages are available for those who have to self-isolate due to COVID-19 and are unable to arrange family or other support. To access a relief package, call the Victorian COVID-19 Hotline on 1800 675 398.

Food Deliveries

Supermarkets such as Woolworths and Coles have established Priority Assistance Services, to arrange home delivery for those most vulnerable including seniors, people with a disability, or those who can not leave their home. Some local independent supermarkets are also offering this service. Call your local independent supermarkets, grocers or convenience stores to find out what services they are offering.


If you meet the following criteria you can organise to have your medicine delivered. Call your local pharmacy to discuss delivery.

  • people isolating themselves at home on the advice of a medical practitioner, in accordance with home isolation guidance issued by the Australian Health Protection Principle Committee for confirmed COVID-19 cases,
  • people who meet the current national triage protocol criteria for suspected COVID-19 infection after consultation with either the national COVID-19 hotline, state COVID-19 hotlines, a registered medical or nursing practitioner, or COVID-19 trained health clinic triage staff
  • people aged over 70
  • Aboriginal and Torres Strait Islander people aged over 50
  • people with chronic health conditions or who are immunocompromised
  • parents with new babies and people who are pregnant

For more information, visit the Australian Department of Health website.

Translated and Easy English Resources

Enliven have developed a series of Easy English Resources which can be downloaded. They include visual infographics and information on COVID-19 translated into Chin Hakha, Chin Falam, Karen and Zomi.

The Department of Health (DoH) has COVID-19 translated information in more than 40 languages for people from culturally and linguistically diverse backgrounds, health professionals and industry. Information includes factsheets and promotional materials.

Support for charities and community organisations

The Australian Charities and Not-for-profit Commission has a range of resources available on their website, include webinars, and a list of support packages available to charities and not-for-profits.

The Department of Health (DoH) provide information about how COVID-19 restrictions affect community services in Victoria and provide direct access to the Victorian Government's free QR code service.

Other support

There is a range of information on support services available from the Department of Health and Human Service's Website. Their factsheet may also have valuable information about where you can find additional support

Locally, you may also find support through various community groups and organisations, such as Bass Coast Churches online, in our Community Directory.