If you have a question, complaint or need more information on a subject or issue, please contact us.

*Please avoid using mobile reporting apps, as your name and contact details aren't sent to us so we can't get back to you.

Our Customer Portal is now live for a select number of service request/enquiry types:

If your request is not listed above please submit your enquiry via the form below.

You can also:

• call us on 1300 BCOAST (226 278) or (03) 5671 2211
• email us on basscoast@basscoast.vic.gov.au
  
• fax (03) 5671 2222

TTY users:

call 133 677 then ask for 1300 226 278

Speak & Listen users (speech-to-speech relay):
call 1300 555 727 then ask for 1300 226 278

National Relay Service friendly:
If you are deaf, or have a hearing or speech impairment:

1. Contact us through the National Relay Service
   http://relayservice.gov.au/support/training/nrs-call-numbers
2. Give the Council number you want to call.

For more information, visit: http://www.relayservice.gov.au

The standards in our Customer Service Charter apply to all Council services and outline the response that can be expected by our community and visitors.

Our Complaints Handling Policy aims to increase the level of customer satisfaction by resolving issues in an effective, fair, respectful and professional manner; and ensure all statutory requirements are satisfied, and escalation options for customers are communicated clearly.