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COVID-19 Support
Support information and resources during the current Pandemic
COVID-19 Support
B Coast Ryhll Pier 0332

Contact

If you have a question, complaint or need more information on a subject or issue, please contact us.

*Please avoid using mobile reporting apps, as your name and contact details aren't sent to us so we can't get back to you.

You can also:


TTY users:

call 133 677 then ask for 1300 226 278


Speak & Listen users (speech-to-speech relay):
call 1300 555 727 then ask for 1300 226 278


National Relay Service friendly:
If you are deaf, or have a hearing or speech impairment:

  1. Contact us through the National Relay Service
    http://relayservice.gov.au/support/training/nrs-call-numbers
  2. Give the Council number you want to call.

For more information, visit: http://www.relayservice.gov.au

Customer Service Charter

The standards in our Customer Service Charter apply to all Council services and outline the response that can be expected by our community and visitors.

Complaints Handling

Our Complaints Handling Policy aims to increase the level of customer satisfaction by resolving issues in an effective, fair, respectful and professional manner; and ensure all statutory requirements are satisfied, and escalation options for customers are communicated clearly.

One Gippsland Partnership

One Gippsland Logo web

Bass Coast Shire Council is a proud member of One Gippsland, which is the peak regional advocacy body representing this diverse region and its communities.

One Gippsland aims to form and keep strong relationships between government, business and community, while also collectively working together to champion the interests of our region and our people.