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Residential & Commercial Noise

Residential noise

Whether you are making noise or are being affected by another person’s noisy activities there are things you can do to keep the peace.

In general, it is an offence to make unreasonable noise that can be heard inside another person’s home outside certain hours.

With many more of us working or staying at home people can become more aware of noises made by their neighbours. Typically, these noises include amplified music, power tools, pool/spa pumps, chainsaws, mowers, air conditioners and heaters being operated at night time.


What are the Prohibited times for residential noise

This table is applied to noise being emitted from a residential premises affecting a person in another residential premises.



How to address residential noise issues

If you are experiencing ongoing and unreasonable noise in a residential area, there are several ways to fix the problem:

1. Talk to your neighbour

Before you take any action, you should talk to your neighbour. Your neighbour may not even be aware of the noise they are making.

If you don't feel comfortable speaking with your neighbour:

2. Talk to your Owners' Corporation (formerly Body Corporate)

If you live in a body corporate or apartment, direct your concerns to the manager of the Owners’ Corporation.

Consumer Affairs Victoria has more information about how to complain to your Owners' Corporation.

Noise from residential construction and new developments

Normal working hours for activities during residential construction normal working hours to manage all civil construction, building and demolition noise, including contractors operating machinery and using power tools and help to prevent unreasonable noise. These are:

  • Weekdays – 7 am to 6 pm
  • Saturday – 9 am to 1 pm.

Noise guidance for businesses: Residential construction | Environment Protection Authority Victoria (epa.vic.gov.au)

Commercial or industrial noise or music noise from a venue

To report noise from a commercial or industrial enterprise or experiencing music noise from a venue call EPA’s 24-hour pollution hotline on 1300 372 842.

Nighttime music, party or antisocial behavior

To report late night parties or other antisocial behaviour call Victoria Police on 131444 or 000.

The police have powers to direct the noise maker to cease making the noise and issue fines.

When to contact council

To lodge a request about ongoing residential noise or noise from a rural property please contact Council on

5671 2211 or email basscoast@basscoast.vic.gov.au

What happens after I lodge a request with council

You can report unreasonable residential noise to the Council that is ongoing and there is a repeated pattern of noise events.

Most residential noise complaints will be investigated by the Environmental Health unit but on occasions it may be referred to the Community Safety Team, the EPA, Police or Owners' Corporation.

During the investigation an assessment will be made to determine what actions can be taken within the confines of the legislation available.

To substantiate your complaint the Council may request you keep a diary to tell us where the noise comes from, how it is, how it affects you, for how long and often it can be heard.

We recommend you use the “The Noise App”, a free downloadable for Apple and Android smart phones. The App that allows you to keep a digital diary, take short recordings of the noise and report to Council when it is occurring. You can download the app here on either Apple or Google Play

If substantiated a formal notice or letter will usually be provided to the source of the noise requesting the noise to be abated to the satisfaction of the investigating authority.

If it is determined that the matter is best dealt with privately the investigating officer may recommend mediation through The Dispute Settlement Centre of Victoria - this a free dispute resolution service which routinely helps resolve common neighbourhood disputes involving noise, fences, trees, animals and drainage.