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Changes to your service

What are the changes?

Council decided at its Ordinary Meeting on 21 November 2018, that it will stop providing Aged and Disability services from 1 January 2020.

This decision is a direct result of changes that the Commonwealth Government has proposed. This will impact all services provided by Council's Aged and Disability Department.

Council will leave the service and a new service provider will begin in January 2020. The timing of Council’s decision provides over 12 months to undertake a considered and supported transition to another suitable service provider, to ensure continuity of care for clients and carers and support for staff.

Why is the change happening?

The Commonwealth Government is making changes to the aged care system to:

  • be sustainable and affordable, long into the future
  • offer greater choice and flexibility for you
  • support people to stay at home, and part of their communities, for as long as possible
  • encourage aged care businesses to invest and grow
  • provide diverse and rewarding career options.

The key benefit from this change in the aged care system is that there will be more providers for people to choose from in the future, not just Council, as it is at the moment.

Council has provided this highly-valued service to older people and people with disabilities since the 1980s. Unfortunately, the changes to the aged care system from 2020 will make it unviable for Council to continue delivering these services as it would be unable to compete with private providers.

What does this mean for clients who receive the service?

In the short term, nothing changes and your current service will continue through to December 2019. Council will work with the Commonwealth and State Governments to seek an alternative provider and assist with a smooth transition to the new provider. The key change is in 2020 there will be a new service provider, which will not be Council. We anticipate that your level of service should not change.

What happens now?

  • Council will continue to provide the service until 31 December 2019
  • Council will work with the Commonwealth and State Governments to recommend an alternative service provider for the Bass Coast area, who will have the appropriate skills and experience to operate the service.

What does this mean for staff?

Council is fully supportive of our dedicated Community Care Workers and Aged and Disability staff who currently provide the service. We are hopeful that our staff will continue to work locally in the industry and will apply to work with the new service provider. We will be supporting our staff throughout this process.

At this stage, Council will continue to provide the Regional Assessment Service which assesses the needs of eligible people and links them with service providers.

Information sessions will be held across the municipality during March 2019 and we encourage you or a family member to attend. Council will promote these sessions through our client newsletter during early 2019. We aim to visit Wonthaggi, Inverloch, San Remo, Cowes, Coronet Bay and Grantville.

For more information on the changes to the service please contact Council on 1300 BCOAST (226 278) or (03) 5671 2211.

Further information about the future changes:

Media Releases