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Survey results continue to improve

Survey results continue to improve

Friday 24 July 2020

The results of Bass Coast Shire Council’s 2020 Local Government Community Satisfaction Survey have been released, which show improvements across the majority of the performance measures.

The annual survey was completed by 800 resident and non-resident ratepayers during February this year. The survey assesses the performance of Council across a range of measures and highlights areas that Council should focus on for improvement.

Council’s overall performance score increased to 55 in 2020, up by one-point on last year’s results.

Bass Coast Mayor, Cr Brett Tessari, said while most of the survey results show year-on-year improvements, some were still lower than the average rating for councils state-wide and in the Large Rural group, which includes Bass Coast.

“Council has had a busy year, focussed on delivering quality outcomes for the community. This also includes a major push in advocating the community’s priorities to government where we have had some great results,” Cr Tessari said.

“This year, our scores for consultation and engagement improved the most, with a two point increase, while overall council direction and community decisions increased by one point each.

“The result for customer service fell three points, while lobbying fell by one point.”

“The results of the survey show Council is on the right path, but there is always plenty of room for improvement,” Cr Tessari concluded.

The 2020 survey results showed:

  • Bass Coast’s most improved measure in 2020 is consultation and engagement, with a score of 53 which is a two-point improvement on the previous year
  • Council has again performed best in the area of Customer Service, which this year has a score of 67, a three-point reduction on the 2019 result
  • The only other decrease was for lobbying, which dropped one point, from 53 in 2019 to 52 in 2020
  • People aged 18 to 34 years, non-resident ratepayers and Bunurong Ward residents are the most satisfied with Council’s overall performance, while people aged 35 to 64 and Island Ward residents are the least satisfied

The full 2020 Community Satisfaction Survey Report can be found online at