Put your request through online
Customers can now log their requests directly through Bass Coast Shire Council’s website, on issues including parking, rates, roads, illegal dumping and littering, road maintenance, fallen trees and more.
Launched in May this year, the customer request portal can be accessed through the ‘Contact Us’ section of Council’s website at www.basscoast.vic.gov.au/contact.
“The online portal provides customers with a direct link to Council, 24 hours a day, seven days a week, to report issues across a number of areas,” Bass Coast Shire Mayor, Cr Brett Tessari said.
“The system also allows for immediate reporting to Council, which is especially important in these uncertain times.
“Due to the success of the system so far, there are plans to increase the requests available over the next 12 months, to give the community a full range of options to choose from.”
Also launched earlier this year, Council’s RateIt customer experience survey will soon be offered to all customers, following an interaction with Council.
After a customer accesses a Council service in person, over the phone, online or via email, they will be invited to participate in a one-minute Customer Experience Survey.
Through the survey, customers can identify whether the service they received has met, exceeded or did not meet expectations and offer suggestions on what could have been improved and/or what was great about their experience.
Cr Tessari said the data from the surveys will allow for continuous improvement, when it comes to providing services to the community.
“Whether they come in to one of our Customer Service or Visitor Information Centres, give us a call, put in an online request, or send us an email, we want our customers to have a positive experience, every time,” Cr Tessari said.
“The feedback we receive through this short survey will help us to keep customers at the centre, while allowing for improvement in all areas of service.”