Skip to main content
COVID-19 Support
Support information and resources during the current Pandemic
COVID-19 Support

Customer & Visitor Experience Officer

Wonthaggi VIC, Australia
Wednesday 01st December 2021
$32.95 plus superannuation
2021 11 08 position description Casual Customer and Visitor Experience Officer
  • Exciting customer facing opportunity
  • Temporary up to 8 months – full time
  • Temporary up to 8 months – part time 0.6 FTE
  • $32.95 per hour plus superannuation

Could you be the next face and voice of our organisation? Do you have extraordinary customer service skills and a breadth of local knowledge to share with our visitors?

Then this could be the opportunity for you!

We have an exciting opportunity for experienced customer service professionals to join our diverse and busy Customer and Visitor Experience team, working across various locations including Wonthaggi, Grantville, Inverloch, Cowes and remote working.

You will be the first point of contact for phone and face to face customer and visitor enquiries.

You will join a team who strive to exceed the expectations of our customers at any of the Council’s Offices and Visitor Information Centres.

No day is ever the same, with responsibilities including:

  • Provide frontline customer service, information and assistance to the general visiting public on a range of matters,
  • Process and action customer requests through our online Request Management System
  • Receipting, reconciling receipts and banking
  • Answering and responding to telephone enquiries with a focus of ‘customer at centre’.

What will make you stand out from the rest?

  • Availability to work across any of our Council Customer Service Centres and Visitor Information offices,
  • Proven experience in a fast paced, multi-faceted customer facing role.
  • Passion for providing excellence in customer service and visitor experience, and making a difference to the members of our community.

To apply please attach a cover letter outlining your suitability and interest in the position, resume and address the key selection criteria outlined in the Position Description. Don’t forget to mention if you are interested in full time, part time or both opportunities.

For more details on this position you can download the Position Description or contact Ailsa Wines, Team Leader Customer and Visitor Experience 1300 226 278

Applications close by Wednesday, 01 December 2021.

Apply Online

Please complete the fields below


Supporting documentation

Applicants must address the key selection criteria (found in the position description), and attach a cover letter and resume.
Please upload documents in Word or PDF format.


Equal Employment Opportunity

At Bass Coast Shire we value the right of every employee, councillor, contractor, volunteer, and customer to be treated with respect, dignity, and courtesy.

We do not tolerate any forms of:

  • bullying
  • harassment
  • discrimination
  • threatening behaviour
  • sexual harassment
  • equal opportunity breaches

Council is committed to providing a workplace that provides fair and equal opportunity to all in accordance with equal opportunity principles.

Are you a current Bass Coast Shire Council employee? *
Have you ever worked for Bass Coast Shire Council? *


Occupational Health and Safety

At Bass Coast Shire Council we are committed to providing a workplace where health, safety, and prevention of injuries are everyone's responsibility.

With this in mind, please complete the next questions truthfully and in full.

I have read the position description in full and understand the inherent physical requirements for the position I am applying for:
Have you suffered an injury or illness which you know or which you could reasonably be expected to have foreseen, may be affected by the nature of the work for which you are applying as outlined in the Position Description? *


I declare that the information provided in this application is, to the best of my knowledge, true and correct. I understand that my failure to fully disclose a pre-existing injury or illness may lead to my employment being terminated.

I understand that if I fail to disclose a pre-existing injury or illness, and that condition reoccurs or worsens, I may not be entitled to WorkCover compensation for this condition, in accordance with the Workplace Injury Rehabilitation & Compensation Act 2013 (section 41). I understand that should I make any other false declarations in this application, that this may also lead to disciplinary action, which may include instant dismissal and/or prosecution for any relevant offence.


This Personal Information is held in accordance with the Privacy and Data Protection Act 2014 (Vic) Principles.