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Customer Service Officer - Wonthaggi Union Community Arts Centre

Wonthaggi VIC, Australia
Friday 07th May 2021
$46.80 per hour plus superannuation
2021 05 04 Position description Casual Customer Service Officer WUCAC
  • Exciting opportunity
  • Casual
  • $46.80 per hour plus superannuation

Do you have a passion for arts and entertainment? Do you have extraordinary Customer Service skills?

Then this could be the opportunity for you!

We have an exciting opportunity for Customer Service superstars to join our diverse and busy team at Wonthaggi Union Community Arts Centre (WUCAC), on a casual basis.

You will join a team who strive to exceed the expectations of our customers. No day is ever the same, with responsibilities including:

  • Provide customer service, information and assistance to the general public for all activities within the centre
  • Process ticket sales and kiosk transactions
  • Receipting and reconciliation of funds received
  • Assist in ensuring professional presentation of the centre at all times

What will make you stand out from the rest?

  • Ability to work flexible rosters including weekends, public holidays, school holidays and evening shifts
  • Proven experience in a fast paced, multi-faceted Customer facing role
  • Passion for providing excellence in Customer Service and making a difference to the members of our community

Applicants must a cover letter, outlining your interest in the position, and resume.

For more details on this position you can download the Position Description or contact David Burrows, Team Leader on 1300 BCOAST (226 278) or (03) 5671 2175.

Applications close 7 May 2021

Apply Online

Please complete the fields below


Supporting documentation

Applicants must address the key selection criteria (found in the position description), and attach a cover letter and resume.
Please upload documents in Word or PDF format.


Equal Employment Opportunity

At Bass Coast Shire we value the right of every employee, councillor, contractor, volunteer, and customer to be treated with respect, dignity, and courtesy.

We do not tolerate any forms of:

  • bullying
  • harassment
  • discrimination
  • threatening behaviour
  • sexual harassment
  • equal opportunity breaches

Council is committed to providing a workplace that provides fair and equal opportunity to all in accordance with equal opportunity principles.

Are you a current Bass Coast Shire Council employee? *
Have you ever worked for Bass Coast Shire Council? *


Occupational Health and Safety

At Bass Coast Shire Council we are committed to providing a workplace where health, safety, and prevention of injuries are everyone's responsibility.

With this in mind, please complete the next questions truthfully and in full.

I have read the position description in full and understand the inherent physical requirements for the position I am applying for:
Have you suffered an injury or illness which you know or which you could reasonably be expected to have foreseen, may be affected by the nature of the work for which you are applying as outlined in the Position Description? *


I declare that the information provided in this application is, to the best of my knowledge, true and correct. I understand that my failure to fully disclose a pre-existing injury or illness may lead to my employment being terminated.

I understand that if I fail to disclose a pre-existing injury or illness, and that condition reoccurs or worsens, I may not be entitled to WorkCover compensation for this condition, in accordance with the Workplace Injury Rehabilitation & Compensation Act 2013 (section 41). I understand that should I make any other false declarations in this application, that this may also lead to disciplinary action, which may include instant dismissal and/or prosecution for any relevant offence.


This Personal Information is held in accordance with the Privacy and Data Protection Act 2014 (Vic) Principles.