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Community Satisfaction Survey

The survey is conducted by the Department of Environment, Land, Water and Planning on behalf of participating councils.

A minimum of 400 local residents and ratepayers in each municipality over 18 years of age are selected at random.

This statewide telephone survey collects direct feedback from the community about councils.

It covers:

  • council's overall performance
  • value for money
  • overall council direction
  • customer service
  • waste management
  • community decisions
  • sealed local roads
  • consultation & engagement