The 2010 annual Community Satisfaction Survey shows an 80 per cent approval rating for Bass Coast Shire Council. While we can be satisfied with the results, there is still further improvement – and everyone at Council is committed to this.

One of the areas Bass Coast Shire Council needs to address in the short term, as reflected in the survey, is our enforcement of by-laws. This area is currently being addressed by Philippa O’Halloran, our Community Safety Manager.

A main issue in this area seems to be the enforcement of local laws concerning animals and illegal camping.

In 2010, we have recorded a similar overall rating to most like-sized councils, despite the major challenges of being a coastal Council.

This year, our performance in the areas of roads, health, waste management and footpaths all showed a stable approval rating and, in some of these areas, we exceeded the approval received by similarly-sized councils.

We have some excellent results in the areas of health services and customer contact. Overall, the survey results reflect Council’s ongoing continuous improvement.

The survey data which Bass Coast Shire Council receives from the community is valued. Staff are involved in analysing the results, seeking improvements for next year.

The 2010 survey, the 13th annual survey conducted statewide, was undertaken by independent market research consultancy, Wallis Consulting Group.

I would like to thank all the ratepayers who participated in the survey and, if you were not involved, I would welcome any suggestions you have to improve Council’s performance. Please forward any correspondence to me at PO Box 118, Wonthaggi 3995 or by email to p.paul@basscoast.vic.gov.au.

More information is also available in the Community Satisfaction Survey media release.