You can contact Bass Coast Shire Council by calling: 1300 BCOAST (226 278) for the cost of a standard local call.

Customers who are deaf or have a hearing or speech impairment can use the National Relay Service: TTY users: phone 13 36 77 then ask for 1300 226 278

Speak & Listen users (speech-to-speech relay): phone 1300 555 727 then ask for 1300 226 278

Internet relay users: connect to www.relayservice.com.au for details – and then ask for 1300 226 278

You can also visit any of our four Customer Service Centres:

• Wonthaggi Civic Centre 76 McBride Avenue, Wonthaggi Monday to Friday 8.30am to 5.00pm
• Cowes Cultural Centre 91-97 Thompson Avenue, Cowes Monday to Friday 8.30am to 5.00pm
• Inverloch Community Hub 16 A'Beckett Street, Inverloch Monday to Friday 10.00am to 12.30pm and 1.30am to 4.00pm
• Grantville Transaction Centre 1504-1510 Bass Highway, Grantville Monday to Friday 8.30am to 1.00pm and 1.30pm to 4.30pm

Please note that all Council offices are closed on public holidays.

Written correspondence should be addressed to:
Bass Coast Shire Council
PO Box 118
WONTHAGGI VIC 3995
or DX 34903 WONTHAGGI
Email: basscoast@basscoast.vic.gov.au
Fax: (03) 5671 2222

After Hours Emergency Contact: Council operates an emergency after hours service which deals only with urgent matters. All urgent matters will be referred to a Council Officer immediately. Non urgent matters will be referred to a Council Officer on the following business day. To contact the emergency after hours service please call 1300 BCOAST (226 278) and your call will be transferred automatically to Council’s emergency number.